Alliant Energy has received record numbers of customers reporting scam phone calls.  Customers also report that scammers are getting better at impersonating utilities. Since December 1, Alliant Energy received 150 reports of scam phone calls from Wisconsin customers.  Typically, scammers call customers claiming to represent Alliant Energy. They threaten to disconnect utility service if the customer doesn’t immediately buy a prepaid credit card to make a payment. In one case, a customer reported receiving a text message from someone stating that they work for Alliant Energy and needed a call about their bill.

Alliant Energy says they do not request immediate payment or prepaid credit cards and they do not threaten to disconnect service via text message Recently, they began offering account alerts by text as an optional service and customers must sign-up to receive them. They are informational only, providing reminders of when the bill is due.

If you receive a call like this:

STOP: Scammers are counting on people being too alarmed to verify their account status. Stop the conversation. Hang up the phone.

THINK: Chances are you do not owe the amount the scammers claim. You know your account status best.

CALL: Call to verify your actual account status. You can reach Alliant Energy at 1-800-ALLIANT. You can also monitor your account online by visiting com/myaccount or through Alliant Energy’s new Mobile App. Text ‘APP’ to 255255 and download now, or visit the Apple Store or Google Play.

Beware that scammers can spoof caller-ID displays, which means they can mask the call’s true origin and make it appear as if it the call is coming from a utility company.

Customers should report attempted scam contacts to local law enforcement.